Refund a deposit paid

A deposit received is a part payment from the customer to the business for goods and service which not yet fulfilled.

A deposit received from a customer (current liabilities) can process from a sales order or record via a sales invoice. A receipt recorded automatically into MoneyWorks once deposit processed from the sales order; both methods credit the deposit account. A refund can process via a payment transaction but has to first enable the customer as a creditor or cash only supplier (from the name profile).

Another method which commonly used by small businesses is creating a full invoice with all the products and services sold for collecting partial payment from the customer. In this case, a credit memo has to record to offset partially with the sales invoice and then use the 'Send Refund to Debtor' feature to record a payment for the balanced credit amount.

Assuming you issue a sales invoice of $100,000 to a customer for goods and services which you are going to deliver within the same financial month, and the customer made a partial payment of $10,000. You cannot use a payment method to refund the deposit paid as what we have discussed earlier when the order has cancelled.

There are still an outstanding of 90,000 after the deposit of 10,000 has collected. A credit memo of 100,000 has to record to offset against the outstanding receivable. Then, use the 'Send Refund to Debtor' feature from the command menu to clear off the 10,000 credit balance.

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